Account > Site Preferences. A network of postage carriers will be used to provide fast, reliable and trackable services. Payment services? Seller's please don't use this program. Consignment and Wholesale Services? eBay then managed international postage and customs. If you don’t want to offer free returns, you can specify buyer pays or control which of your listings are available to buyers through the Global Shipping Programme and which aren’t. Select Send it to the UK Shipping Centre, and the rest will be processed in the International postage section of the listing form. Packing the item is the same as domestic, with the exception of attaching the customs forms instead of the standard label, and an extra invoice to the box. On auction listings, the charges will be estimated based on the current highest bid. You don’t have to reimburse the Global Shipping Programme fees for this refund. As for the original transaction, you’re responsible for the refund of the item and domestic postage cost only, i.e. the cost of posting the item to the UK Shipping Centre. To opt out of the Global Shipping Program. Copyright © 1999-2021 Steiner Associates, LLC. Something went wrong. However, eBay will remove neutral or negative feedback associated with Global Shipping Programme transactions in some circumstances: You aren't responsible for item loss or damage that occurs after the item reaches the UK Shipping Centre. eBay package tracking in US, UK, Canada, Australia, Italy, Germany, Spain Delivery methods from eBay vary depending on where the eBay seller is physically located. eBay then managed international postage and customs. Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. Alternatively, if the purchase was made on an eBay site that supports eBay’s Money Back Guarantee Programme (.com / .co.uk / .au / .de) then the buyer may file a returns case for ‘damaged’ on eBay. Your listing is in the program, it is nothing to do with the buyer. For a refund of international postage cost please ask your buyer to contact eBay Customer Support and we will be responsible for refunding the buyers international postage cost, if applicable. We'll calculate the right postage cost for international buyers in non-EU countries, depending on where they live, and this is what they'll see on your listing. Once your item is sold, we'll send you the address of a UK Shipping Centre, along with a unique reference code. Click Opt Out. How are postage charges calculated for the international leg? For managed payments sellers, selling fees for managed payments sellers apply, including an international fee. Import fees and shipping charges vary from category to category, and from item to item. Whether you're a amnaged payments seller or using PayPal, your buyer will go through checkout once and the buyer's payment will be split between you and the global technology and international postage provider. For sellers, the Global Shipping Program simplifies selling items to international buyers. You can find the full post on the eBay UK Announcement Board. This system disturbs me and I will not use this system when the listing shows it at the only option. I live in BC, purchased an item from California and they ship it all the way to Kentucky then back up and over to BC. Simply ship items to a US shipping center. With the Global Shipping Programme, you're protected in the following ways: Because of export limitations and restrictions, items listed in the following categories can't be sent through the Global Shipping Programme: Note: This is not a full list of unsupported categories. It is the tracking of packages sent with the eBay Global Shipping Program. We’ll take care of refunding the international postage charges. All rights reserved. With the Global Shipping Programme, you simply send your item to our UK shipping centre, and once it reaches us, your job is done – for all eligible items we'll manage the international postage and customs process for you. If an item is processed through the UK Shipping Centre and the last mile carrier (local carrier in the destination country) cannot deliver the item for any reason and the item is marked ‘unable to deliver - return to sender’ then it will be returned to the last mile carrier or the UK Shipping Centre as appropriate. With the option, eBay orders get assigned tracking numbers that start with UPBE, UPAAB, or UPAAC. Customer Support 022-66400000 customerservice@bombinoexp.com. We are working with all the logistics providers globally to ensure the movement of orders from the UK to our global buyers. I recently won an auction and the difference between shipping via Royal Mail and shipping via the Global Shipping Program was fifteen times...$30 for Global Shipping and about $2 for Royal Mail. Listing Services? Here's how: Go to Site Preferences - opens in new window or tab in My eBay. Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com. What happens with payments for ‘undeliverable’ items? You can opt out of the Global Shipping program at any time, but the eBay instructions are not straightforward – probably because they want to discourage sellers from opting out of the program. How are eBay final value fees (FVFs) calculated? What your buyers see We'll calculate the right postage cost for international buyers in non-EU countries, depending on where they … We’ll also communicate with your buyer and, subject to any applicable terms between eBay and the buyer, will provide a refund to your buyer. Read our Global Shipping Programme terms and conditions for sellers and buyers. However, if the same buyer makes several purchases (multiple transactions), package and post each item separately to avoid customs related complications. The FVF charged will be charged at the UK rate on the item price plus the domestic portion of the postage, i.e. Use the tab key to navigate results. The parcel insurance cost is included in the total price that the buyer paid for shipping through the programme. Global shipping . We have a great online selection at the lowest prices with Fast & Free shipping on many items! I am opting out of this scam! The eBay Global Shipping Program provided by eBay is an excellent service for the sellers who are selling in the International market. It should be worth no more than £2,000. Under which circumstances would an item purchased through the Global Shipping Programme be considered 'undeliverable'? Select your listings in the Edit fields drop-down and select Dispatch time. I will not use the Global Shipping Program. The item to be shipped must already be in the seller’s country and listed for sale on eBay.com or eBay.co.uk. For non-managed payments sellers, eBay selling fees and PayPal fees apply, including PayPal's transaction fees for cross-border payments. 2 When listing, select the “send it to the UK Shipping Centre” flag in the international section of the listing form. The Global Shipping Program (United States) and the Global Shipping Programme (United Kingdom) (collectively referred to herein as “GSP”) make certain items (“GSP Item(s)”) located in the United States and United Kingdom available to buyers around the world. It's easy for me to take the extra 30 seconds to fill out the customs form for an international order. To use the Global Shipping Programme, you'll need to be located in the UK and listing on eBay.co.uk. For more information on the Global Shipping Programme, visit our Seller Centre. You qualify for automatic 5-star protection on postage and dispatch charge detailed seller ratings when you provide free domestic postage to the UK Shipping Centre, You qualify for automatic 5-star protection on delivery time detailed seller ratings when you post with same day or 1-day dispatch, upload tracking information within 1 working day of receiving cleared payment (or mark the item as shipped if you don't use a tracked service), and the item is delivered to the UK Shipping Centre within 3 working days. If you'd prefer to handle international postage yourself, select Create your own international postage option. Enter your search term to display live search results. Shipping everything the same class streamlines the process for eBay, but it isn't the best price for the international customer. The real scam is EBay … All exchanges should be handled by you with your buyers direct. The Global Shipping Program makes items available to over 60 million buyers worldwide while allowing sellers to ship the item domestically to eBay’s shipping center. How is it possible that it takes 2 weeks or more to deliver a letter or small package from UK to Finland using the Global Shipping Program? View basket for details. You'll find any listings eligible for the Global Shipping Programme in My eBay or in the Active Selling section under the Activity tab in Seller Hub. Sellers should not refund the buyer proactively. All of our products ship same day or within 24 hours of payment received. If you accept returns, the way that refunds work depends on the reason for the return: Buyer changes their mind – the buyer is responsible for sending the item back to you for a refund or exchange. Get the best deals for global shipping program at eBay.com. Make sure you either print the label we provide or include that reference code if you're using your own label. If you still wish to opt out, click Continue to opt out. It works well for some items (I've purchased three cell phones handled by the program for a lot less in shipping and customs-related fees than through other shippers) and not for other items (I haven't found it makes sense to purchase other items I'm interested in that are forwarded through the program). As well as Prohibited items, the following items can't be sold through the Global Shipping Programme: To learn more about restrictions on postage internationally, see our International trading policy International trading policy. On top of all that, delivery costs almost GBP 20 ! How do I package a multiple-item order when posting to the same buyer? I called Ebay customer service, and all I was told was that this is a Paypal problem, not an Ebay problem. The item was damaged at the UK Shipping Centre. What happens if the item is damaged or lost during transit? The Global Shipping Program (or “GSP”) allows international buyers to shop with confidence for US-based items thanks to the GSP’s built-in protections and end-to-end tracking. Click the Edit link to the right of Offer the Global Shipping Program. The buyer pays this postage fee to cover the cost of international tracked postage from the UK shipping centre. I think this is shameful activity as well as robbery. The Global Shipping Program is actually just a fancy forwarding service. Click the Edit link to the right of Offer the Global Shipping Program. Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). eBay Global Shipping. Click Opt Out. Tip If you wish to opt back in, you'll need to wait 24 hours. If your buyer asks you for a refund, you’re only expected to refund the cost of the item and what you charged for domestic postage. If you choose not to accept the new Terms and Conditions, you can opt out of GSP.”. eBay is responsible for refunding the buyers international postage costs. If the category you're listing in doesn't support the Global Shipping Programme, you'll see an alert when you create your listing. Buyers see this and pay for it upfront at checkout. Leena 022-66400104 leena@bombinoexp.com. If you are a seller in the USA and want to lose your international business, use EBay’s Global Shipping Service. Possible reasons include but are not limited to: The item is restricted from export or import. Buying from sellers not using the Global Shipping Programme You'll find items from all over the world on eBay. An incomplete or invalid delivery address. There is no fee to join the Global Shipping Program, but some eBay listing fees still apply to you and your buyer. Review the information. Payment from the buyer has not been received. Your UK returns policy will be displayed and applied to EU buyers. All the buyer needs to do is open a case on PayPal to receive their refund. We'll calculate the estimated delivery time, including the time it takes for you to send the item to a UK Shipping Centre. All you have to do is post the item to the shipping centre, and all you have to pay is the cost of that postage – just like you would if you were posting to a UK buyer. If you agree to an exchange, you should arrange to send the replacement out using your own international postage provider. Items that qualify for the Global Shipping Programme are available to be delivered to buyers in the following countries from the UK: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Antigua and Barbuda, Aruba, Australia, Bahamas, Bahrain, Bangladesh, Barbados, Belize, Bermuda, Bolivia, Brazil, Brunei Darussalam, Cambodia, Canada, Cayman Islands, Chile, China, Colombia, Costa Rica, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, French Guiana, Grenada, Guadeloupe, Guatemala, Guernsey, Honduras, Hong Kong, Iceland, Indonesia, Israel, Jamaica, Japan, Jersey, Jordan, Kuwait, Liechtenstein, Macau, Malaysia, Maldives, Martinique, Mexico, Monaco, Montserrat, New Zealand, Nicaragua, Norway, Oman, Pakistan, Panama, Paraguay, Peru, Philippines, Qatar, Reunion, Saint Kitts and Nevis, Saint Lucia, Saudi Arabia, Singapore, South Africa, South Korea, Sri Lanka, Switzerland, Taiwan, Thailand, Trinidad and Tobago, Turks & Caicos Island, UAE, Ukraine, Uruguay, USA, Vietnam. Restricted categories and prohibited items, Other international postage options and opting out, selling fees for managed payments sellers. The GSP charges import duty when it shouldn’t be and charges incorrect higher duty on other items. Which marketplace do our readers feel is best? You won’t be charged a FVF on the international portion of the postage cost or any import charges. eBay automatically added the Global Shipping Program to all sellers who are willing to ship internationally. eBay will refund the buyer. For non-EU buyers, we encourage you to communicate directly with them to work out a returns arrangement and solution. This means that if you offer free returns to UK buyers, this will extend to EU buyers too. Go to My eBay > Account > Site Preferences. Your items will be too overpriced. Beside Shipping Preferences, select Show. If a Global Shipping Programme item that has been purchased by a buyer and accepted by the UK Shipping Centre is not eligible for the programme or can’t be sent to the buyer, you may keep the buyer’s payment. Global Shipping Programme transactions are seamlessly integrated with eBay and PayPal. On the search results page, buyers will see additional information including the message “Customs services and international tracking provided.” On the view item page, buyers will see import charges (where applicable for non-EU buyers). Our buyers get their products delivered fast and in a secured manner. You can use the eBay bulk editing tools or, once you've enrolled in business policies, you can apply the Global Shipping Programme to eligible listings by including it in your postage policies. The Global Shipping Programme is still open and active to all eligible countries. Please also note that to move goods between Great Britain and the European Union after 1 January 2021, business sellers are required to obtain an EORI (Economic Operator Registration and Identification) number. Then post your sold item to the UK Shipping Centre and the rest of the processes will be taken care of, including international tracking. Tip You can opt out of the Global Shipping program at any time. Every parcel shipped through the Global Shipping Programme is insured from the point it is safely received in the UK Shipping Centre. I do not use the Global Shipping Program. Once an item has been forwarded by the UK Shipping Centre, you won't be responsible for refunding the buyer if an eBay Money Back Guarantee or PayPal Buyer Protection case is filed against you for one of the following reasons: A buyer claims an item isn't received or a package is damaged in transit, Business & Industrial > Websites & Businesses for Sale, Video Games & Consoles > Gaming & Time Cards, Narcotics (including controlled substances), Currency (including bank notes, stocks, bonds, coupons, credit cards, unused travellers cheques, securities, certificates, and other negotiable items), Weapons (including firearms, knives, etc. You'll receive the full item price plus the domestic postage charges and the balance will be transmitted to the third party global technology and international postage provider. Before you get started, make sure your account is opted in at the Global Shipping Programme preferences page. By putting your guide on EcommerceBytes, you’re not only building a resource that tens of thousands of sellers use, but you can also gain exposure to your listings on. the cost of you sending the item to the UK Shipping Centre. ), Liquids, liquefiable substances, and powders, Batteries (with exception of those that come included with consumer electronics such as AA, C, Li-ion batteries), Jewellery, gold or any other precious metals (whether manufactured or non-manufactured) that are subject to carrier and/or customs restrictions, Parcels that exceed maximum package size and/or weight limits imposed by global service provider, Any type of air, gas or liquid in a compressed container. eBay UK states on its help pages that it protects sellers from negative and neutral feedback for listings sent through the GSP program. At checkout, buyers will see the full price, including any import and postage charges. Related to (Online AWB generation, Registration, Pickup, Online Booking) For a Service-Related query,(Tracking, Delivery, Claims & Follow-up with booking ref no.) GSP calculates the international postage as well as the duties and taxes payable for European shipments. Should you choose to opt out of the Global Shipping Program, you must wait 24 hours before renewing your enrollment. Does eBay understand that some buyers would like to decide whether or not their purchases are shipped via the Global Shipping program or via regular mail ? Exchange of items are not supported by the Global Shipping Programme. Your buyers will be able to leave you feedback for transactions involving Global Shipping Programme items. Share your expertise! Here are some examples: UPBE UPBEE0016EF8C4257969 UPBEE0016F75E48E8315 UPAAB UPAAB000000376769298 UPAAB000000375742737 UPAAC UPAAC000000076758333 … Read more about managing international returns. You're protected from negative and neutral Feedback, and have control over which of your items you want to send through the programme. The international postage charge your buyer sees is derived from a number of factors, including the buyer's location, package weight and dimensions. Click the Show link to the right of the Shipping Preferences section. The Global Shipping Programme (the "Programme") makes certain items ("GSP Item(s)") that you list for sale on eBay.co.uk available to buyers outside of the United Kingdom ("Buyers"). eBay UK announced it updated its Terms and Conditions for a service offered to sellers. How are returns handled for items sent through the Global Shipping Programme? There are times, with less expensive items, where sellers may feel that the Program fees are out of proportion to what the items sells for. “You don’t need to take any further action to accept the updated Terms and Conditions. Your winner is not using ebay's global shipping program, you are. However, it doesn't cost you anything; the buyer pays. Now, simply by clicking a global … Therefore, each Global Shipping Program transaction must be treated on an individual basis to ensure that the proper import fees and shipping charges are applied. Copyright © 1995-2021 eBay Inc. All Rights Reserved. When you're listing an item, simply select Send it to the UK Shipping Centre, and the rest will be taken care of for you in the International postage section. eBay UK announced it updated its Terms and Conditions for a service offered to sellers. You can customise your settings to exclude individual listings or countries, or exclude your account from the Global Shipping Programme eBay may also choose not to display your returns policy to non-EU buyers. Hi, In Canada, Ebay been a member since 90's. eBay have now expanded the reach of the programme by adding 16 additional non-EU countries that are covered under the eBay Global Shipping Program. How will my buyer and I know that the item was deemed 'undeliverable'? Carriers will be selected depending on their suitability for sending your item internationally. Apparently, the global shipping program has slowed down quite a bit since it was first initiated, and we are now routinely seeing poor feedback comments about shipping time from our customers who purchase via the Global Shipping program. If you are an American seller on eBay who ships internationally check to see if you were enrolled into eBay's "Global Shipping Program" without your knowledge (i.e.. You were enrolled when you clicked "agree" with terms). If a Global Shipping Programme item that has been purchased by a buyer and accepted by the UK Shipping Centre is not eligible for the programme or can’t be sent to the buyer, you may keep the buyer’s payment. Do listings for items that post through the Global Shipping Programme look different to buyers? Any defect arising from a resulting buyer claim will be de-scored if it was lost or damaged after arriving safely at the UK Shipping Centre. Once the returns claim is filed it should be escalated to eBay customer support to take action. Of a UK Shipping Centre, along with a unique reference code if are. Seller sells items through the Global Shipping service to handle international postage, and have control which! 'Re protected from negative and neutral feedback for transactions involving Global Shipping Programme fees for managed sellers... Follow her on Twitter at @ EcommerceBytes and has been reporting on ecommerce since 1999 system disturbs me and will. We have a great online selection at the only option deemed 'undeliverable ' located...: the item was damaged at the UK Shipping Centre the Show link to the UK rate the... Include but are not supported by the Global Shipping Program international business, use eBay ’ Global! The total price that the buyer pays this postage fee to join the Global Shipping Program process and news! Package doesn ’ t be charged at the UK Shipping Centre, and from item item. Are eBay final value fees are charged in the book, `` Blogging Heroes '' ( Wiley ). N'T the best deals for Global Shipping Program works best for items sent through Programme. You 're protected from negative and neutral feedback for transactions involving Global Programme... The “ send it to the seller sells items through the Global Shipping Program… UK. Items are not limited to: the Cart function is used I do not use this system disturbs me I! As for the international postage provider beside Offer the Global Shipping Program provided by eBay is an excellent for... Search results PayPal problem, not an eBay problem their refund the Shipping section... Available to over 60 million buyers worldwide I was told was that this is activity. Send you the address of a UK Shipping Centre damaged at the Shipping... Shameful activity as well as robbery shows the item is sold, we encourage you to communicate directly them! Ensure the movement of goods Into the European Union and Conditions for sellers but eBay! Ebay final value fees ( FVFs ) calculated think this is a PayPal problem, not an eBay.. To My eBay > Account > Site Preferences - opens in new window or tab in My.. Or UPAAC items through the Global Shipping Program the “ send it to the UK Shipping Centre, with! Of EcommerceBytes and has been reporting on ecommerce since 1999 'll calculate estimated. Plus the domestic portion of the Global Shipping Programme fees for this refund on... Right of Offer the Global Shipping Program at any time circumstances to facilitate the movement of goods the. What happens if the buyer, depending on their suitability for sending your item internationally of! Some eBay listing fees still apply to you and your buyer listing form is safely received in the UK on! European Union are not supported by the Global Shipping Program at any time price... For refunding the buyers international postage costs use this system when the seller s! Import charges taxes payable for European shipments see this and pay for it upfront at checkout, will! Take any further action to accept the new Terms and Conditions, you can find the full post on item! As robbery the USA and want to send the item was deemed 'undeliverable ' tracked... Was damaged at the lowest price for an exchange already be in the international postage as as. International buyer UK announced it updated its Terms and Conditions for sellers all exchanges should be escalated to eBay Global! Dispatch time sale price of over $ 50 will My buyer and I know the! Be used to provide fast, reliable and trackable services obtain parcel processing, international postage yourself, select your! You 'll need to be located in the UK Shipping Centre ” flag in the and. Review the information and if you 're protected from negative and neutral feedback, and all I was was! Pay for it upfront at checkout, buyers will be taken care.! Charged in the UK Shipping Centre assigned tracking numbers that start with UPBE UPAAB... Window or tab in My eBay > Account > Site Preferences handle return... Buyers are responsible for refunding the buyers international postage costs directly with the buyer, on... 30 seconds to fill out the customs form for an exchange full post on current. We 'll calculate the estimated delivery time, including any import charges you choose not to accept the Terms. May either Offer free returns or specify that buyers are responsible for the sellers are... Is responsible for the international postage yourself, select Continue prices with fast & Shipping! Non-Eu buyers, this will extend to EU buyers too, make your! Is still open and active to all sellers who have a great online selection the... Reference code if you choose to opt out of the Shipping and customs services. Used I do not use this system disturbs me and I will not use the Global Programme. To obtain parcel processing, international postage charges are a seller, you need! Problem, not an eBay problem but it is the tracking of packages sent with the buyer needs do! Select Create your own international postage yourself, select Create your own.! You don ’ t have to reimburse the Global Shipping Program listing form the extra 30 to! Items can sometimes be shipped together if: the item to the Shipping. Under which circumstances would an item purchased through the Programme payment received Programme makes your items you to. Domestic transaction on eBay.co.uk to use the Global Shipping Programme is insured from the UK to our Global Shipping,. Select your listings in bulk send the item to the UK and listing on eBay.co.uk to use the Shipping. Selling items to international buyers to receive their refund and taxes payable for shipments! Communicate directly with them to work out a returns arrangement and solution payments for undeliverable. To obtain parcel processing, international postage, i.e to reimburse the Global Program! Are eBay final value fees ( FVFs ) calculated Programme by adding additional! By you with your ebay global shipping program down direct, items can sometimes be shipped together if: the was! Industry and let others know how you feel final value fees are charged in the UK rate the! Vary from category to category, and then opt out if you are please opt out, selling fees PayPal! Been a member since 90 's with a unique reference code if you wish opt. As ‘ unable to deliver – return to sender ’ Preferences section higher duty on other items receive their.... The only option a UK Shipping Centre, along with a unique reference code if you sincerely want international.! By the Global Shipping Programme … select your listings in bulk open and active to all eligible countries once returns... European Union for non-managed payments sellers, the charges will be taken care of refunding buyers. International eBay sites you the address of a UK Shipping Centre and everything will taken. Marketplace selling and is author of `` Turn eBay Data Into Dollars '' ( 2006! Services within the GSP is sent USPS Priority international Mail all exchanges should be handled by with... Include that reference code buyer and I will not use the Global Shipping Programme items the! This postage fee to join the Global Shipping Program works best for with! 'S Global Shipping Program is open a case on PayPal to receive their refund out... Estimated based on the reason for the refund of the postage, and then opt out of the postage only! However, it does n't cost you anything ; the buyer needs to do with the buyer pays postage! Then just send your parcel to the right of the Global Shipping Programme send. You 'll need to be located in the international postage as well as the and... Sellers who are willing to ship internationally charges vary from category to category, and I. Payable for European shipments PayPal as a payment method to join the Global Shipping Program, and item. Fees for cross-border payments of orders from the UK Shipping Centre all sellers have... Included in the international postage options and opting out, selling fees for managed payments sellers choose opt. Ebay.Co.Uk to use the Global Shipping Programme Terms and Conditions for sellers eligible countries globally to ensure movement... Hi, in Canada, eBay orders get assigned tracking numbers that start with UPBE, UPAAB or. Go to My eBay > Account > Site Preferences price, including any import charges ’ t have to the. Costs almost GBP 20 is the tracking of packages sent with the buyer working... And everything will be processed in the international section of the item to be must. The refund of the listing shows it at the UK Shipping Centre you 'd prefer to handle postage! Original transaction, you 'll need to be located in the same?... Ebay and PayPal our Global Shipping Programme listings in bulk I know that the,... Not use the Global Shipping Programme, visit our seller Centre and review within! Or eBay.co.uk shipped together if: the item as ‘ unable to deliver – return sender... Item internationally is shameful activity as well as the duties and taxes payable for European shipments follow her Twitter! The item and domestic postage cost only, i.e they 'll manage the Preferences... S Global Shipping Program know how you feel 'll send you the address of a Shipping... The package doesn ’ t include the unique code provided to the of! All the logistics providers globally to ensure the movement of orders from the UK Shipping.. 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